Learn how to successfully implement world-class manufacturing in this comprehensive guide to total quality management.
In addition to discussing individual strategies, Shores presents a management system-a framework that incorporates and interrelates such concepts as Participative Management, Quality Function Deployment, Statistical Quality Control, and Management Commitment. This management system provides a repeatable pattern that can be taught to any business seeking world-class performance and/or national recognition.
Further illustrating successful management practices at work, the text includes selected papers from some of America's best-run manufacturing companies: Motorola, NCR, Hewlett-Packard, and Tektronix.
List of Figures
List of Tables
Preface
Acknowledgements
Part I : A Total Quality Management Strategy
Chapter 1 : Manufacturing Competitiveness
Chapter 2 : Manufacturing Productivity
Chapter 3 : The Management System
Chapter 4 : Commitment
Chapter 5 : Leadership
Chapter 6 : Customer Focus
Chapter 7 : Total Participation
Chapter 8 : Systematic Analysis
Chapter 9 : Improving the Management System
Part II : Appendixes
Index