Foreword
Acknowledgements
Part I : Reengineering Methodology and Case Study
Chapter 1 : Overview of Kodak Reengineering Methodology
Chapter 2 : Project Initiation
Chapter 3 : Process Understanding
Chapter 4 : New Process Design
Chapter 5 : Business Transition
Chapter 6 : Change Management
Chapter 7 : Reengineering Lessons Learned at Kodak
Part II : Case Studies In Development and Implementation of BPR
Chapter 8 : BellSouth
Chapter 9 : Carrier Transicold
Chapter 10 : Corning Asahi Video Products Company
Chapter 11 : Eastman Chemical Company
Chapter 12 : McDonnell Douglas Transport Aircraft
Chapter 13 : Mellon Bank Corp.
Chapter 14 : OSRAM Sylvania
Chapter 15 : U.S. Department of Commerce/Patent and Trademark Office
Chapter 16 : Schlage Lock Company
Chapter 17 : The Medical Center
Bibliography
Index