Crucial Accountability : Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

"Revolutionary ideas ... opportunities for breakthrough ..."
-- Stephen R. Covey, author of The 7 Habits of Highly Effective People

"Unleash the true potential of a relationship or organization and move it to the next level."
-- Ken Blanchard, coauthor of The One Minute Manager

"The most recommended and most effective resource in my library."
-- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace."
-- Soledad O'Brien, CNN news anchor and producer

"This book is the real deal.... Read it, underline it, learn from it. It's a gem."
-- Mike Murray, VP Human Resources and Administration (retired), Microsoft

 

Foreword
Preface
Acknowledgments
Introduction : What Is Crucial Accountability? And Who Cares?

Part One : Work on Me First
Chapter 1 : Choose What and If
Chapter 2 : Master My Stories

Part Two : Create Safety
Chapter 3 : Describe the Gap
Chapter 4 : Make It Motivating
Chapter 5 : Make It Easy
Chapter 6 : Stay Focused and Flexible

Part Three : Move to Action
Chapter 7 : Agree on a Plan and Follow Up
Chapter 8 : Put It All Together
Chapter 9 : The 12 "Yeah-Buts"

Appendix A : Where Do You Stand?
Appendix B : Six-Source Diagnostic Questions
Appendix C : When Things Go Right
Appendix D : Discussion Questions for Reading Groups
Notes
Index