Crucial Conversations : Tools for Talking When Stakes are High, 3rd Edition

The 5 MILLION bestseller that revolutionized business communications —updated for today’s workplace Crucial Conversations gives managers and leaders the skills to ensure every conversation—especially difficult ones—leads to the results they want. It teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. The skills needed for communication in the workplace are ever changing, and this new edition addresses the crucial conversations leaders face today—including how to disagree with a boss and keep your job, how to say no without making enemies, and how to handle conversations involving issues of equality, diversity, and inclusion, and much more. More than 5 million copies sold A New York Times, Bloomberg BusinessWeek, and Wall Street Journal bestseller The authors will promote this new edition through their company, VitalSmarts, which serves some of today’s biggest, most influential companies, including Facebook, Boeing, Cisco, ConocoPhillips, Johnson & Johnson, Federal Aviation Administration, Lockheed Martin, Papa John’s Pizza, Toyota, Mayo Clinic, Google, and Sprint.

Preface

Chapter 1 : Whats a Crucial Conversation?
Chapter 2 : Mastering Crucial Conversations

Part I : What to do Before You Open Your Mouth
Chapter 3 : Choose Your Topic
Chapter 4 : Start with Heart
Chapter 5 : Master My Stories

Part II : How to Open Your Mouth
Chapter 6 : Learn to Look
Chapter 7 : Make It Safe
Chapter 8 : State My Path
Chapter 9 : Explore Others Paths
Chapter 10 : Retake Your Pen

Part III : How to Finish
Chapter 11 : Move to Action
Chapter 12 : Yeah, But
Chapter 13 : Putting It All Together

Notes
Index