The aim of this book is to bridge two different core disciplines: quality management and cross-cultural management, based on how multinational corporations work, and how culture determines individual practices and values. Understanding these previously separate fields is essential to keeping multinational cultures innovative and sustainable. The authors’ research blends corporate and cultural perspectives to promote quality management practices that build organizational excellence. Whereas most books currently on the market are based on corporate culture and quality management, this book uniquely considers cross-cultural impacts on organizational effectiveness and global human resource management.
This book provides opportunities for business practitioners and researchers to learn practices that are effective in building sustainable organizational excellence. It offers a practice guide to building a quality management program that emphasizes culturally-diverse work environments, cross-cultural management, and organizational excellence.
Foreword
Acknowledgements
About the Editors
About the Contributors
Chapter 1 : The Unison between Culture and Quality in High Performing Organizations : Why it Matters and How it Matters!
Chapter 2 : The Chicken or The Egg? On the Interplay Between Culture and Quality Management Systems
Chapter 3 : Building Ethical Cultures in the Gulf Construction Sector : Implications on Corporations’ Quality Management
Chapter 4 : Developing a Culture of Quality : Tailoring Strategies With All Stakeholders To Assure Student Learning
Chapter 5 : A mentoring and coaching framework to support inclusion and organizational excellence in the United Arab Emirates (UAE)
Chapter 6 : How Does Quality Matter? The Impact of Green Supply Chain Management Practices on Corporate Performance
Chapter 7 : Quality Management and its Impacts on the Dynamics of Multinational Corporation’s Centre-Subsidiary Relationship
Chapter 8 : Creating a Culture of ISO 26000 (CSR) for Mining Industry : A Review
Index
