Following the first edition of the VDA “Field Failure Analysis” publication in 2009 and the audit standard in 2011, both publications were fundamentally revised and consolidated.
The second edition is an update and an optimised version which incorporates the accumulated experience.
In addition, the VDA “Field Failure Analysis” publication also contains the following key aspects:
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Greater focus on the entire supply chain
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Stronger integration of the planning process into the product development process
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Improved analysis of customer complaints and data management
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Consideration of multiple failures
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Example of NTF guidelines included
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Problem analysis with special cases
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Expanded problem-solving process
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Market monitoring integrated
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Audit questionnaire expanded and restructured
Preface
Chapter 1 : Introduction
Chapter 2 : Field Failure Analysis Process
Chapter 3 : The NTF Process
Chapter 4 : Problem-solving Process
Chapter 5 : Planning the Field Failure Analysis Process
Chapter 6 : Key Performance Indicators
Chapter 7 : Continuous Improvement Process (CIP)
Chapter 8 : Random Sampling Strateg
Chapter 9 : Logistics
Chapter 10 : Interfaces and Exchange of Information
Chapter 11 : Field Failure Occurrence on Components
Chapter 12 : Audit Standard
List of Figures
List of Tables
