Here's a revised edition of the breakthrough work on improving managerial performance, a work that....
Introduced the pioneering concept of quality improvement all the way back in 1964
Continues to grow in stature, while other management trends and theroies come and go.
Updated to reflect the latest changes in the needs and requirements of today's leading companies, this 30th Anniverssary Edition includes new material on quality planning, while expanding on Juran's now-famous views of quality improvement. You'll learn the secrets of eliciting ever higher levels of performance in every area under your supervision-from attitudes to knowledge to action. You'll learn when to create change ("breakthrough") and when to prevent it ("control"). An you'll learn to master the universal and unvarying sequence of events that governs each process, thereby enabling you to overcome resistance to change. Whether you're a supervisor or a CEO, you can't afford to ignore the timely-and timeless-techniques featured in this classic work.
Preface
Foreword
A Note from the Publisher
Chapter 1 : Breakthrough and Control-A Contrast
Chapter 2 : Breakthrough-A Panoramic View
Chapter 3 : Breakthrough in Attitudes
Chapter 4 : The Pareto Principle
Chapter 5 : Mobilizing for Breakthrough in Knowledge
Chapter 6 : The Steering Arm
Chapter 7 : The Diagnostic Arm
Chapter 8 : Breakthrough in Knowledge-Diagnosis
Chapter 9 : Resistance to Change-Cultural Patterns
Chapter 10 : Breakthrough in Performance-Action
Chapter 11 : Transition to the New Level
Chapter 12 : Control-A Panoramic View
Chapter 13 : Choosing the Control Subject
Chapter 14 : The Unit of Measure
Chapter 15 : The Standard
Chapter 16 : The Sensor
Chapter 17 : Mobilzing for Decision Making
Chapter 18 : Interpretation
Chapter 19 : Decisions on the Difference
Chapter 20 : Taking Action
Chapter 21 : Managers, Breakthrough and Control
Chapter 22 : Completing the Trilogy: Quality Planning
Appendix
Suggested Readings
Index
