Out of the Crisis

In the classic Out of the Crisis, originally published in 1986, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

About the Author
Preface
Acknowledgments

Chapter 1 : Chain Reaction : Quality, Productivity, Lower Costs, Capture the Market
Chapter 2 : Principles for Transformation of Western Management
Chapter 3 : Diseases and Obstacles
Chapter 4 : When? How Long?
Chapter 5 : Questions to Help Managers
Chapter 6 : Quality and the Consumer
Chapter 7 : Quality and Productivity in Service Organizations
Chapter 8 : Some New Principles of Training and Leadership
Chapter 9 : Operational Definitions, Conformance, Performance
Chapter 10 : Standards and Regulations
Chapter 11 : Common Causes and Special Causes of Improvement Stable System
Chapter 12 : More Examples of Improvement Downstream
Chapter 13 : Some Disappointments in Great Ideas
Chapter 14 : Two Reports to Management
Chapter 15 : Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product
Chapter 16 : Organization for Improvement of Quality and Productivity
Chapter 17 : Some Illustrations for Improvement of Living
Chapter 18 : Appendix : Transformation in Japan

Index