Author: A. Richard Shores ISBN: 0873891090 / 9780873891097 Year: 1990 Availability: Out of Stock
Learn how to successfully implement world-class manufacturing in this comprehensive guide to total quality management.
In addition to discussing individual strategies, Shores presents a management ...
Author: Judith A. Hale, Odin Westgaard ISBN: 0527762490 / 9780527762490 Year: 1995 Availability: In Stock
Achieving a Leadership Role for Training explains how training can stay competitive by applying the same quality standards, criteria, and principles that other organizations must now apply to stay i...
Author: Chip R. Bell and Ron Zemke ISBN: 0527762822 / 9780527762827 Year: 1994 Availability: Out of Stock
At Your Service is team-oriented customer service training system that will help any department, business unit, or organization to understand and surpass its customers' expectations.
The System c...
Author: Mark Graham Brown ISBN: 0527763489 / 9780527763480 Year: 1998 Availability: Out of Stock
For the eighth consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. It is the only book on the Baldrige criteria to detail,...
Author: Maura Reeves and Eric Torrey ISBN: 0898061385 / 9780898061383 Year: 1994 Availability: In Stock
Beyond the Basics of Reengineering: Survival Tactics for the '90s provides a solid combination of methodology and real world applications that can help you and your company achieve the productivity ...
Author: Marcia Ruth Weaver ISBN: 0527762970 / 9780527762971 Year: 1996 Availability: In Stock
This book offers a unique, practical solution for organizations that must improve their employees' basic skills so they can succeed as empowered team members in a high-performance environment.
Th...
Author: Jean Ann Larson ISBN: 0527763225 / 9780527763220 Year: 1997 Availability: Out of Stock
WHEN BEGINNING WORK on a reengineering project at William Beamount Hospital, Jean Ann Larson noticed an abundance of materials that talked about what tools to make it happen. After experimenting wit...
Author: Horst U. Lammermeyr ISBN: 0527916285 / 9780527916282 Year: 1990 Availability: Out of Stock
Successful implementation of total quality control (TQC) relies on people working together to achieve quality. Yet, the importance of the human element in the quality scheme can be overshadowed by a...
Author: Katsuyoshi Ishihara ISBN: 052791634X / 9780527916343 Year: 1992 Availability: In Stock
To outpace the competition in the 1990s and beyond, companies must employ quality improvement practices in the daily operation of their manufacturing facilities. In Implementing Quality on the Shop ...
Author: David N. Griffiths ISBN: 052791648X / 9780527916480 Year: 1992 Availability: Out of Stock
• What is the starting point in pursuit of quality?
• What are the necessary ingredients to instill quality in your organization?
• How do you build a solid foundation for a success...
Author: Larry Moore ISBN: 0527916625 / 9780527916626 Year: 1992 Availability: In Stock
More and more Americans lack the basic reading, writing, and arithmetic skills necessary to function at an acceptable level in the world of work. They are unable to learn quality improvement tools a...
Author: David A. Waite, W. David McCormack, William T. Heartz ISBN: 052776342X / 9780527763428 Year: 1998 Availability: In Stock
If you're conforming to such international standards as ISO 9000 and ISO 14000, or various domestic regulations, this new book shows you how to integrate your organization's quality assurance, envir...
Author: Wilbur L. III Pike ISBN: 0527762474 / 9780527762476 Year: 1995 Availability: In Stock
Business Week recently reported that self-directed work teams are, on average, 30% to 50% more productive than their conventional counterparts.
The problem is that making the transition to a team e...
Author: Douglas B. Relyea ISBN: 0527916455 / 9780527916459 Year: 1992 Availability: Out of Stock
The key to remaining competitive in the world marketplace lies in the ability to understand and implement statistical process control (SPC) to reduce all forms of variations. In this book, Douglas...
Author: George J. Kidd Jr. ISBN: 0527916552 / 9780527916558 Year: 1992 Availability: In Stock
The quality tools and techniques that have been employed in the manufacturing arena can also be tailored to meet the needs of the technical community. Through the correct application of quality prin...
Author: J. P. Russell ISBN: 0873893328 / 9780873893329 Year: 1995 Availability: Out of Stock
This assessment is ideal for anyone who must develop a quality plan - whether your company is applying for the Malcolm Baldrige National Quality Award, pursuing ISO cerification, or simply assessing...
Author: Ed.D., John R. Dew ISBN: 052776308X / 9780527763084 Year: 1997 Availability: Out of Stock
Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer ...
Author: Robert Janson Dennis Attenello John A. Uzzi ISBN: 0527763039 / 9780527763039 Year: 1995 Availability: In Stock
Mangers who feel that reengineering is too risky-or just another management fad-should realize that companies have been successfully doing it for years. In fact, many of the radical changes associat...
Author: Robert J. Kozak George Krafcisin ISBN: 0527763179 / 9780527763176 Year: 1997 Availability: Out of Stock
Get more value out of your organizational certification efforts by addressing a major workplace concern - safety. This book contains a simple walk-through of the standards, pointing out where in eac...
Author: Bernard J. Horak ISBN: 0527763144 / 9780527763145 Year: 1997 Availability: Out of Stock
Working on quality initiatives that are not tied into the organization's strategic plan will lead to wasted effort and a lack of focus. On the other hand, strategic planning that is not grounded in ...