Title: Root Cause Analysis : The Core of Problem Solving and Corrective Action, 2nd Edition Author: Duke Okes ISBN: 0873899822 / 9780873899826 Format: Hard Cover Pages: 252 Publisher: ASQ Year: 2019 Availability: Out of Stock
Description
Contents
This best-seller can help anyone whose role is to try to find specific causes for failures.
It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking.
In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one can’t find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 M’s, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness.
List of Figures and Tables
Preface to the Second Edition
Preface to the First Edition
Chapter 1 : Getting Better Root Cause Analysis Chapter 2 : Multiple Causes and Types of Action Chapter 3 : Step 1 : Define the Problem Chapter 4 : Step 2 : Understand the Process Chapter 5 : Step 3 : Identify Possible Causes Chapter 6 : Step 4 : Collect the Data Chapter 7 : Step 5 : Analyze the Data Chapter 8 : Identify and Select Solutions Chapter 9 : Implement, Evaluate, and Institutionalize Chapter 10 : Organizational Issues Chapter 11 : Human Error and Incident Analysis Chapter 12 : Improving Corrective Action
Appendix A : Example Projects
Appendix B : Root Cause Analysis Process Guides
Appendix C : Enhancing the Interview
Appendix D : Analyzing Problem Responses
Appendix E : Addtional Resources
References
Index