This book shows both engineers and managers how to systematize this process by using techniques to reduce variation, and thereby reduce cost. It explains the mathematical and statistical tools used in the process of Total Quality Management, within the framework of a continuous case study of camshaft manufacturing, to show how they can be applied in new product development. The author fully describes the process of planning for a TQM system. He then examines in detail the implementation of such a system - the machine and gauge acceptance criteria, the failure modes and effects analysis, the design of experiments, the methods of selecting computer systems, and the measuring of customer satisfaction.
Preface
Chapter 1 : Total Quality Management in New Product Manufacturing
Chapter 2 : Planning for Quality
Chapter 3 :The People Side of TQM
Chapter 4 : Machine Acceptance Criteria
Chapter 5 : Gage Acceptance Criteria
Chapter 6 : Failure Modes and Effects Analysis
Chapter 7 : Statistical Process Control
Chapter 8 : Supplier Quality Management
Chapter 9 : Problem-Solving and Continuous Improvement Technqiues
Chapter 10 : Design of Experiments
Chapter 11 : Inspection, Audit, and Poka-Yoke Systems
Chapter 12 : Computer-Aided Inspection, Data Collection, and Analysis
Chapter 13 : Measures of Customer (Dis)Satisfaction
Chapter 14 : Beyond Total Quality Management
References
Index
