Title: The Handbook for Quality Management : A Complete Guide to Operational Excellence, 2nd Edition Author: Paul Keller, Thomas Pyzdek ISBN: 0071799249 / 9780071799249 Format: Hard Cover Pages: 512 Publisher: McGraw-Hill Availability: In Stock
Description
Contents
The definitive guide to organizational excellence--completely updated
Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management : A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.
Coverage includes:
Business-integrated quality systems
Organizational structures
The quality function
Approaches to quality
Customer-focused organizations
Integrated planning
Strategic planning
Understanding customer expectations and needs
Benchmarking
Organizational assessment
Process control
Quantifying process variation
Quality audits
Supply chain management
Continuous improvement
Effective change management
Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
Management of human resources
Motivation theories and principles
Management styles
Resource requirements to manage the quality function
Preface
Part I : Business-Integrated Quality Systems
Chapter 1 : Organizational Structures Chapter 2 : The Quality Function Chapter 3 : Approaches to Quality Chapter 4 : Customer-Focused Organizations
Part II : Integrated Planning
Chapter 5 : Strategic Planning Chapter 6 : Understanding Customer Expectations and Needs Chapter 7 : Benchmarking Chapter 8 : Organizational Assessment
Part III : Process Control
Chapter 9 : Quantifying Process Variation Chapter 10 : Quality Audits Chapter 11 : Supply Chain Management
Part V : Management of Human Resources
Chapter 18 : Motivation Theories and Principles Chapter 19 : Management Styles Chapter 20 : Resource Requirements to Manage the Quality Function
Appendix A : Control Chart Constants
Appendix B : Control Chart Equations
Appendix C : Area Under the Standard Normal Curve
Appendix D : Simulated Certification Exam Questions
References
Index