Translator’s Introduction
Chapter 1 : My Encounter with Quality Control
Chapter 2 : Characteristics of Japanese Quality Control
Chapter 3 : The Essence of Quality Control
Chapter 4 : Quality Assurance
Chapter 5 : Total Quality Control
Chapter 6 : TQC Is a Thought Revolution in Management
Chapter 7 : Do s and Don’ts for Top and Middle
Chapter 8 : QC Circle Activities
Chapter 9 : Quality Control for Subcontracting and Purchasing
Chapter 10 : Quality Control in Marketing : Distribution Services Industries
Chapter 11 : Quality Control Audit
Chapter 12 : Utilization of Statistical Methods
Index
