Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you?ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.
Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the ?four keys? of Lean Six
Sigma and how they apply to your own job:
-
Delight your customers with speed and quality
-
Improve your processes
-
Work together for maximum gain
-
Base decisions on data and facts
You'll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.
A Note to Our Readers
Introduction : What's in This For You
Part I : Foundations of Lean Six Sigma
Chapter 1 : The Four Keys to Lean Six Sigma
Chapter 2 : Key #1 : Delight Your Customers with Speed and Quality
Chapter 3 : Key #2 : Improve Your Processes
Chapter 4 : Key #3 : Work Together for Maximum Gain
Chapter 5 : Key #4 : Base Decisions on Data and Facts
Chapter 6 : Beyond The Basics : The Five Laws of Lean Six Sigma
Part II : Implementing Lean Six Sigma
Chapter 7 : When Companies Start Using Lean Six Sigma
Chapter 8 : Making Improvements That Last : An Illustrated Guide to DMAIC and The Lean Six Sigma Toolkit
Chapter 9 : The Experience of Making Improvements : What It's Like to Work on Lean Six Sigma Projects
Chapter 10 : Six Things Managers Must Do : How to Support Lean Six Sigma
Conclusion
