Title: Winning Score : How to Design and Implement Organizational Scorecards Author: Mark Graham Brown ISBN: 1563273632 / 9781563273636 Format: Hard Cover Pages: 316 Publisher: Productivity Press Year: 2000 Availability: In Stock
Description
Contents
Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:
Identify strengths, weaknesses, opportunities, and threats.
Design data collection strategies.
Link the scorecard to other systems in an organization.
Develop a performance index.
Avoid the top 10 measurement mistakes.
In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.
Introduction
Chapter 1 : Developing Operational Metrics and Plans Chapter 2 : Developing What You Stand Chapter 3 : Implementing the Scorecard