Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now Richard Schonberger exposes the fallacies of this timeless practice. Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance.
Preface
Chapter 1 : Industrial Decline and Ascendancy
Chapter 2 : Building Strength Through Customer-Focused Principles
Chapter 3 : Best Manufacturers : How They Rate
Chapter 4 : Improvement Pathways
Chapter 5 : Value and Valuation
Chapter 6 : The New Mastery of Mass Production and Its Close Cousins
Chapter 7 : Strategic Linkages
Chapter 8 : Impediments : Bad Plant Design, Mismanagement of Capacity
Chapter 9 : Remaking Human Resource Management
Chapter 10 : Quality : Picture a Miracle
Chapter 11 : A Ten-Year Plan
Appendix : Scoring Against the Principles
Notes
Index
