Title: How to Audit the Process-Based QMS, 2nd Edition Author: Charles A. Cianfrani, Dennis R. Arter, John E. (Jack) West ISBN: 0873898443 / 9780873898447 Format: Hard Cover Pages: 190 Publisher: ASQ Year: 2013 Availability: Out of Stock
Description
Contents
This book is intended to help those involved in managing and conducting audits to ISO 9001:2008. It can be used as a guide to establishing a new audit program or for revitalizing one that has been operational for some time. It focuses on achieving an audit program that produces value-adding results for the organization.
Arter, Cianfrani, and West, experts in both ISO 9001 and auditing, believe that the art and science of auditing quality management systems that have been designed and implemented following the process approach (the foundation of ISO 9001:2008) is more challenging and interesting than auditing discrete elements to determine whether documented procedures and records exist. Auditing a process-based QMS, or even small elements of such a system, requires auditors to understand and integrate into an audit all aspects of organizational activities, from high-level planning through ensuring that customers are satisfied.
The role of auditing is evolving, and the skills and competence required to do it well also must evolve. The contents of this book will help auditors understand their role in the organization and discharge their auditing duties in a way that is challenging to them and contributes to the success of the organization.
List of Figures and Tables
Preface
Part I : Process-Based Auditing
Chapter 1 : Audit Concepts, Principles, and Requirements Chapter 2 : The Process Approach Chapter 3 : Auditing the Process-Based Quality Management System Chapter 4 : Audit Objectives : Meeting Requirements and Performance Improvement
Part II : Audit Program Management
Chapter 5 : The Audit Program Chapter 6 : Auditors Chapter 7 : Use of Audit Information and Results
Part III : The Process of Auditing
Chapter 8 : The Audit Planning Phase Chapter 9 : Audit Performance Phase Chapter 10 : Audit Reporting Phase Chapter 11 : Audit Closure Phase Chapter 12 : Reinventing the Audit Process
Part IV : Aids for Audit Program Implementation
Chapter 13 : Tools, Checklists, and Questions