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'This report provides a vision of construction in 2010. I do hope you will read this report and develop specific ideas which you feel are relevant to your organisation, and use them to build your own list of practical steps and deadlines for change.'
Sir John Egan, Chairman of the Construction Task Force, Chief Executive, BAA plc
This report discusses how construction firms will in the future need to add value to their products and services in order to build and then maintain long-term and robust customer loyalty.
