This American success story is a direct result of quality improvement. The author explains and teaches the ideas and methodologies used in rebuilding StorageTek. The book uses many of the actual flowcharts and worksheets the quality teams developed to help demonstrate quality processes
Foreword
Acknowledgments
Introduction
Chapter 1. : Beginnings
Chapter 2. : Planning and Beginning Education and Strategies
Chapter 3. : Deming’s 14 Points
Chapter 4. : Implementing Excellence Through Quality-The Early Stages
Chapter 5. : Announcing the Strategy
Chapter 6. : Implementation-Later Stages
Chapter 7. : Lessons Learned
Chapter 8. : Review
Introduction to the Appendices
Appendix A : Quality Action System Facilitator Manual
Appendix B : Whipping Accounts Receivable Quality Action Team
Appendix C : Help Desk Quality Action Team
Appendix D : Process Evaluation
Appendix E : SQA/EVT Quality Action Team
Appendix F : Electrical Development Process Quality Action Team
Appendix G : Just Say No Quality Action Team
Appendix H : Sales Maintenance Invoicing Tasks Process Improvement Team
Appendix I : Information Systems Quality Action Team
Appendix J : Direct Connection Quality Action Team
Appendix K : Customer Services Quality Invoicing Team Excellence
Bibliography
Index
