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Learn how to successfully implement world-class manufacturing in this comprehensive guide to total quality management.
In addition to discussing individual strategies, Shores presents a management system-a framework that incorporates and interrelates such concepts as Participative Management, Quality Function Deployment, Statistical Quality Control, and Management Commitment. This management system provides a repeatable pattern that can be taught to any business seeking world-class performance and/or national recognition.
Further illustrating successful management practices at work, the text includes selected papers from some of America's best-run manufacturing companies: Motorola, NCR, Hewlett-Packard, and Tektronix.
