AS9101D Auditing for Process Performance : Combining Conformance and Effectiveness to Meet Customer Satisfaction

Title: AS9101D Auditing for Process Performance : Combining Conformance and Effectiveness to Meet Customer Satisfaction
Author: Chad Kymal
ISBN: 0873898079 / 9780873898072
Format: Hard Cover
Pages: 264
Publisher: ASQ
Year: 2011
Availability: Out of Stock

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Auditing for effectiveness has always been an expectation of AS9101, but the reality is that most auditors focused in the past on process conformance to clause-based requirements without taking into account the process results. AS9101D has been revised to address performance in a manner never approached before and will challenge auditors to shift their auditing techniques to evaluate effectiveness of the system while placing a focus on customer satisfaction.

This book is focused on internal auditing and guiding those professionals responsible for conducting implementation and setting up robust quality management systems that will withstand external audits against the AS9101D requirements. The book covers the history of the aerospace quality requirements, key changes to the AS9100C/AS9110/AS9120 standards, understanding audit trails, the readiness review and onsite audit, and corrective action and closeout activities.

Kymal seeks to accomplish two overall goals in this book: first, to help aerospace organizations improve through effective audit practices, and second, to help auditors improve their overall auditing skills.

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List of Figures and Tables
Preface

Chapter 1 : History of Aerospace Industry Standards
Chapter 2 : AS9100C Key Changes and The Impact to The Quality Management Systems
Chapter 3 : AS9110 and AS9120 Key Changes
Chapter 4 : Understanding AS9101D Auditing Requirements - What Has Changed
Chapter 5 : The Aerospace Auditing Approach - Process Approach, Customer Focus, and Leadership
Chapter 6 : Understanding Audit Trails
Chapter 7 : Stage 1 : Audit
Chapter 8 : Stage 2 : On-Site Audit

Appendix A : Confidential Assessment Report for Stage 1
Appendix B : Confidential Assessment Report for Stage 2
Appendix C : AS9100C Checklist by Clause and Objective Evidence Record (OER)
About The Author
Index