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This volume is the first and only comprehensive treatment of quality control applied specifically to the service industries.
Applications of Quality control in the Service Industries is filled with new ideas, techniques, and methods that simplify identification of organizational problems. This book provides a self-contained, step-by-step “blueprint” for successful implementation of all methods.
This detailed reference combines basic techniques of quality management planning and implementation with special applications for various types of service industries...reviews statistics for quality control and thoroughly explains all statistical methods...discusses specific techniques and methods including time plot, sampling, modelling, and computer-assisted methods for quality control...provides numerous graphs, charts, and tables for easier problem identification...and much more.
Designed to bridge the gap between potential problems and proven solutions, Applications of Quality Control in the Service Industries is recommended reading for quality control specialists and statisticians in banking, insurance, government, health services, transportation, retail, business and personnel services, public utilities, and other service industries; public administrators; auditors and functional and general managers involved in the evaluation of service industries.
