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This two DVD set show how to structure a best-practices search and how to transform benchmarking data into an improvement action plan. Tips for forming, training, and managing a benchmarking team, plus expert advice to help avoid common benchmarking project pitfalls are explained.
DVD 1 Introspection, the focus is on assessing training needs, ethics, etiquette, protocols, and guidelines for conducting internal analysis and selecting benchmarking partners.
DVD 2 Reaching Outward, covers the mechanics of benchmarking, including how to know when you've done enough research, preparing a site visit agenda, and why benchmarking is often less costly than implementing other improvement strategies.
