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This essential book provides a seven-step model for developing new supply chain relationships and how best to approach and manage sustainable partnerships. It identifies a number of benefits and dangers that can flow from close, open and more collaborative customer-supplier relationships:
- higher housing quality
- more open communication
- greater certainty in relation to quality, price and programme
- continuity of work for contractors
- loss of competitiveness due to complacency
- problems of dependency due to fewer suppliers and customers
- reconciling the aims, values and objectives of the competing organisations involved.
This book will be an invaluable resource for registered social landlords, consultants and contractors, housing associations, local authorities and students of best practice. A useful audit checklist is included at the end of each section that can be employed by RSL staff to gauge the level of implementation.
