This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a world-class organization.
Preface
Chapter 1 : Understanding Quality Management Systems
Chapter 2 : Business Excellence Models, Standards, Methods, and Tools
Chapter 3 : Process Management
Chapter 4 : Quality Management Systems’ Diagnostic
Chapter 5 : Strategic Quality Planning
Chapter 6 : Building the QMS by Selecting the Right Methods and Tools
Chapter 7 : QMS Implementation
Chapter 8 : QMS Evaluation
Chapter 9 : Beyond QMS
Index