CQI-14 : Automotive Warranty Management : A Guideline for Industry Best Practices, 4th Edition (Hardcopy with Downloadable Assessment)

Title: CQI-14 : Automotive Warranty Management : A Guideline for Industry Best Practices, 4th Edition (Hardcopy with Downloadable Assessment)
Author: AIAG
ISBN: 1605344850 / 9781605344850
Format: Soft Cover
Pages: 148
Publisher: AIAG
Year: 2022
Availability: In Stock

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Automotive Warranty Management: A Guideline for Industry Best Practices. Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.

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About AIAG
About OESA
Foreward
Acknowledgements
Acknowledgements for CQI-14, 4th Edition
Introduction : Why Automotive Warranty Management?

Chapter 1 : Establishing the Baseline : Introduction to Warranty
Chapter 2 : Consumer Interaction Events and Dealership Activities
Chapter 3 : Proactive Prevention : Lessons Learned in Pre-Program Activities
Chapter 4 : Implementing Lessons Learned : Advanced Product Quality Planning (APQP)
Chapter 5 : Containing Warranty Issues : Post-Start of Production
Chapter 6 : Preventing Future Warranty Events : Actions and Solutions
Chapter 7 : Continuous Improvement : Institutionalizing the Process
Chapter 8 : Automotive Warranty Management Assessment

Appendix Section I : Manual and NTF Case Studies
Appendix Section II : Reducing Risk on a Global Platform Localization Project (ZZ19)
Appendix Section III : Deep Dive Analysis (ZZ29)
Appendix Section IV : Definitions and Acronyms
Appendix Section V : Resources and Links
Table of Figures