Crises-whether financial, environmental, political or industrial-can hit businesses at any time. How can they be anticipated and managed?
Crisis Management for Managers and Executives is a definitive guide providing solid practicl tactics for reacting and responding to, and recovering from, any crisis. It also examines ways in which businesses can protect themselves from the potential crisis situations.
• An action-oriented model for crisis management: the 4Rs.
• Reduction
• Reduce the risk of crises, analyze impact on business
• Readiness
• Increase awareness, get everyone trained
• Response
• Implement plans, work to reduce impact
• Recovery
• Regain operational effectiveness, assess the crisis, why it happened and can it be avoided next time?
About The Author
Acknowledgements
Chapter 1 : Introduction
Chapter 2 : Assessing and Managing Risk
Chapter 3 : Assessing The Impact of A Crisis
Chapter 4 : Reducing Crises and Crisis Impacts
Chapter 5 : Warning Systems
Chapter 6 : Communications
Chapter 7 : Media Management
Chapter 8 : Image Management
Chapter 9 : Management and Crisis Management
Chapter 10 : Ways of Undertaking Crisis Management
Chapter 11 : Response and Recovery Plans
Chapter 12 : Readiness
Chapter 13 : Response Management
Chapter 14 : Managing in A Crisis Situation
Chapter 15 : Recovery Management – Managing Event and Impact Recovery
Chapter 16 : The Psychology of Recovery
Chapter 17 : Assessing and Evaluating Crisis Management
Chapter 18 : The Fifth R....Developing Resilience
Appendices
A : Working with The Case-Based and Simulation Exercises
B : Commentaries on The Exercises
Index
