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Management consultants Lori L. Silverman and Annabeth L. Propst claim that quality is not dead. They examine how the quality movement in the United States has entered a new era that will profoundly impact organizations worldwide and the way they approach performance improvement in the years to come.
Critical SHIFT taps into information culled from interviews with more than 45 business leaders and experts in their respective fields, as well as the authors extensive professional experience, to provide individuals and organizations with a comprehensive framework for achieving and maintaining performance gains.
Unlike many business books, Silverman and Propst take total quality management to the next level. They introduce The Starburst Modelª, a revolutionary and practical approach that allows your organization to systematically integrate strategic and operational initiatives into a cohesive framework that fosters quality and creates value for you and your customers. This must-have resource will show you how to align and accelerate improvement efforts to achieve bottom-line results.
In short, Critical SHIFT offers valuable insight into the workplace of the future and supplies the tools you'll need to succeed.
