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There is a forgotten process in modern quality management that is preventing many companies from reaching their full potential for improvement – and that is the decision making process. Some decisions have clear consequences or dramatic impacts on an organizations bottom line, but there are untold numbers of other decisions that are made every working day by every employee that are absolutely critical to company performance. This book takes the novel approach that decisions can be treated as products – and one improves decisions by improving the processes that produce them. This guidebook shows you how to adapt the proven tools of total quality management (TQM) to decision processes. It shows the specific adaptations necessary to apply capability, measurement systems analysis, Six Sigma and lean manufacturing to decision-making processes.
