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Everyone's Problem-Solving Handbook : Step-by-Step Solutions for Quality Improvement
By correctly using the tools for quality improvement and following a set of problem-solving steps, you can sharpen your decision-making powers and get the quality results you want on the job.
This simple guide shows you how to do just that. Clear and concise, Everyone's Problem-Solving Handbook covers what you need to know to use tools such as bar charts, cause-and-effect diagrams, flowcharts, and histograms in conjunction with problem-solving steps to improve the quality to your work.
From identifying the problem to standardizing the solution, Kelly takes you through each problem-solving step. He then explores the tools for quality improvement in depth, providing a complete definition of each tool, a brief description of its use, a picture of the tool in its completed form, and step-by-step instructions for its successful application. Helpful hints are also included to assist you in applying the tools.
Kelly uses five case studies to demonstrate how the tools can be coordinated to solve actual work problems. He also presents a pictorial description of problem-solving activities - the "QI Story" - to enable the reader to observe quality improvement tools in action.
Employees of all levels in manufacturing and service industries, who want to increase their job performance, will find the information contained in this handbook both easy to understand and easy to use.
