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What are the ingredient of a truly successful training program? Excellent program design and motivated trainees play a critical role, without a doubt. But what truns a good program into a really great one is the person facilitating it. This guidebook focuses on the key skills and techniques that make the real difference in any training effort, whether you are a seasoned for first-time trainer. Learn about various training tools, and how to handle challenging participants and tough questions in a variety of different learnging situations.
