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This book, the fourth in a series dedicated to Standardized Work, focuses on process improvement. It begins by explaining that standardization and improvement are the two faces of the same coin. They both need each other to be sustainable. The book presents powerful yet simple, quick and zero-CAPEX methods for process improvement that are based on intensive and structured observation for uncovering simple and quick actions. Numerous examples, charts, and drawings are used to convey the knowledge effectively.
