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This outstanding, fully updated Second Edition details all productivity and quality methodologies, principles, and techniques and demonstrates how they interact in the three phases of the productivity and quality management triangle: measurement, control, and evaluation; planning and analysis; and improvement and monitoring-focusing on customer satisfaction management.
Defining the productivity and quality management challenges affecting a variety of organizations and offering suggestions on how to meet them, Integrating Productivity and Quality Management, Second Edition contains new material on practical strategies for implementing quality programs, balancing producitivity and quality results, resolving quality problems, and empowering employees…..presents the components of the productivity and quality management hierarchy and the comprehensive productivity and quality models……..examines the role of statistical processes and control concepts in productivity models……examines the role of statistical processes and control concepts in productivity and quality improvement….delineaters the benefits of Total Quality Management……covers technological forecasting in productivity and quality planning……highlights the quality error removal technique that provides guidelines for resolving problems at the source of production or service…..supplies tools and techniques for productivity and quality improvement……and more.
