This book describes the application of the Lean Thinking and Six Sigma paradigm to bank operations. It shows how to improve the normal daily work, typically executed in the so-called "back offices." The book covers "how to do the work" and not "what work to do". It covers how to deploy Lean in the exceptional security, safety of client, bank data, and electronic banking industry which must serve millions of clients.
List of Figures
List of Boxes
Preface
Acknowledgments
Chapter 1 : Introduction
Chapter 2 : The Ideal Versus Traditional Bank
Chapter 3 : The Amazing History of Lean
Chapter 4 : Critical Lean Concepts : Value, Eight Wastes and The Six Lean Principles
Chapter 5 : Tools of Lean
Chapter 6 : Deploying Lean
Chapter 7 : Lean Enablers for Banks
Chapter 8 : Lean Product Development Flow (LPDF)
Glossaries
References
Index
About the Authors
