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Making good organizations better and successful organizations superior often demands change. Learn why organizational change is necessary, and gain the realistic tools needed to help you accomplish change. This how-to guide includes brief corporate examples that will walk you through the change process.
Discover how you can meet and exceed customer expectations by using the customer survey questionnaire, and remove non-value-added activities in order to streamline your processes. Benefits include discussion of how to:
Prepare for an execute change
Use the 1997 Malcolm Baldrige National Quality Award summary as a self-assessment tool
Build shared vision to carry out goals
Continuously improve your daily work
Learn where your own leadership efforts stand
You can learn through change how to reach superior levels of customer satisfaction by creating quality products and services, lowering costs, removing errors, and reducing total time throughout. A glossary and industry examples are also included.
