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Focusing on the application of Lean practices to IT, this book presents tools and techniques for IT operations and IT service management. The author provides a context for discussing several areas of application within this domain, allowing practitioners to gain insight into IT processes and activities as well as Lean principles. The text reviews the IT Infrastructure Library (ITIL) as a framework for best practices and explains how it can be used to accommodate Lean processes and operations. Using case studies, it also offers solid evidence of the contribution that IT can make in service of the Lean enterprise.
