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Here's a revised edition of the breakthrough work on improving managerial performance, a work that....
Introduced the pioneering concept of quality improvement all the way back in 1964
Continues to grow in stature, while other management trends and theroies come and go.
Updated to reflect the latest changes in the needs and requirements of today's leading companies, this 30th Anniverssary Edition includes new material on quality planning, while expanding on Juran's now-famous views of quality improvement. You'll learn the secrets of eliciting ever higher levels of performance in every area under your supervision-from attitudes to knowledge to action. You'll learn when to create change ("breakthrough") and when to prevent it ("control"). An you'll learn to master the universal and unvarying sequence of events that governs each process, thereby enabling you to overcome resistance to change. Whether you're a supervisor or a CEO, you can't afford to ignore the timely-and timeless-techniques featured in this classic work.
