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The Most important challenges companies will face in the coming decade is to gain a complete understanding of their processes. This book outlines a philosophy that recognizes that the total process is comprised of three main subprocesses. Success is a direct result of harmony between these three elements.
The three main subprocesses are :
• Knowing the Process-in the science, methods, and measurement
• Knowing the People-in the soft issues and departmental processes
• Knowing Yourself-in your goals, your style, and managing change
• Author Joseph G. Werner combines his insights, suggestions, and examples of process operations principles into an easy-to-read format for operations, quality, and non-operations personnel.
