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If you've ever felt overwhelmed by mountains of documents, this book can turn your anxiety into action. Organizations that want to be world-class must have trim, current, and accessible documents that add value and are people-friendly. This innovative book is a practical guide for streamlining, producing, and managing documentation-from ISO 9001-complaint procedures, process maps, and forms to employee handbooks and technical manuals.
In addition to traditional techniques, this useful reference features a wide range of other how-to documentation practices for safety programs, continuous improvement projects, and self-directed work teams. Learn important aspects of documentation from the many real-life examples used throughout the book.
Simple diagrams, metrics, format examples, and graphics illustrate key concepts. Checklists included provided practical road maps to start you on your way.
