An easy-to-read and highly informative book on an extremely important subject.Provides a road map for establishing a system for the identification and elimination of poor-quality costs.Gives management at all levels an important tool for maximization of profit eliminating the concept of optimum operating quality-cost point.
About the Series
Foreword
Preface
Chapter 1 : Why Poor-Quality Cost?
Chapter 2 : Understanding Direct Poor-Quality Cost
Chapter 3 : Direct Poor-Quality-Cost Curves
Chapter 4 : Direct Poor-Quality-Cost Analysis
Chapter 5 : Starting A Poor-Quality-Cost System
Chapter 6 : White-Collar Poor-Quality Costs
Chapter 7 : Indirect Poor-Quality Cost
Chapter 8 : Advantages of a Poor-Quality-Cost System
Appendix : Typical Poor-Quality Cost
References
Suggested Additional Reading
Index
