By approaching quality practices from a process industry viewpoint, Quality Assurance for the Chemical and Process Industries, has been a favorite guide for process engineers, quality professionals, manufacturing managers, as well as any customers of the chemical and process industries.
This second edition has been updated to be consistent with the 1994 ANSI/ISO/ASQC Q9000 revisions and other easy-to-read developments in quality practice since its original release. Also new to this edition is information on customer service and product performance, technician training, and packaged material distributor requirements.
Process improvement techniques, auditing customs, and record retention help make this an outstanding resource for anyone working with, or interested in, this technically challenging environment.
Preface
Acknowledgments
Dedication
Chapter 1. : Purpose
Chapter 2. : Organization and Responsibilities
Chapter 3. : Basis for Specifications
Chapter 4. : Sampling Technology
Chapter 5. : Analysis and Testing
Chapter 6. : Process Control
Chapter 7. : New Products/Processes
Chapter 8. : Shipping
Chapter 9. : Distributor Relations
Chapter 10. : Audit Practice
Chapter 11. : Customer and Supplier Relations
Chapter 12. : Bibliography
Index