Quality is Free
This is a good book as an addition to writings by Deming, Juran, Ishikawa and Ford (My Life and Work). The title is perfect because once you understand how quality really is free, you have the concept.
"Quality is Free" is an essential paradigm shift for American business thinking. With it, we can recapture our place in the global economy. Without it, we will slide into obscurity.
Preface
Part I : The Understanding
Chapter 1 : Making Quality Certain
Chapter 2 : “Quality May Not Be What You Thing It Is”
Chapter 3 : The Quality Management Maturity Grid
Chapter 4 : Management Understanding and Attitude
Chapter 5 : Quality Organizational Status
Chapter 6 : Handling Problems
Chapter 7 : Cost of Quality
Chapter 8 : Quality Improvement
Chapter 9 : Management Style
Part II : The Doing The HPA Corporation Quality Improvement Program
Chapter 10 : History of the Project
Chapter 11 : The Program
Part III : The Tools
Chapter 12 : Instructor’s Guide for HPA Quality Improvement Program Case History
Chapter 13 : Make Certain
Guidelines for Browsers
Index
