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Mangers who feel that reengineering is too risky-or just another management fad-should realize that companies have been successfully doing it for years. In fact, many of the radical changes associated with reengineering, such as restructuring simple jobs into more challenging and customer-focused ones, have an extensive history, are based on solid work theories, and represent years of organizational research and development. Reengineering for Results : A Step-by-Step Guide discusses the evolution of reengineering, dispels the myths surrounding it, and explains why more companies are now choosing it over other improvement strategies.
Containing 10 chapters that build on each other, Reengineering for Results guides you through all the steps of the process : from deciding to reengineer, to setting up diagnostic and redesign teams, implementing new work process designs, and sustaining the productivity and quality gains achieved. The authors offer easy-to-follow advice based on the practical management lessons learned from companies that have successfully reengineered. You will learn how the process is supported by all levels of management-from senior management considerations through to lower-level participation and implementation.
