The relatively new concept of reengineering is causing confusion, excitement, and even apprehension for organizations unsure of where or how to begin this complex process. This book cuts straight to the essentials of reengineering and helps readers build a realistic plan for organizational improvement. Hands-on activities and other instructional tools simplify the reengineering process into attainable steps any manager will understand.
Preface
Acknowledgments
Introduction
Part I : Building a Foundation
Chapter 1 : Organizations and the Need for Change
Chapter 2 : A Simple Explanation of Change Theory
Chapter 3 : Organizational Reengineering
Part II : Phase I Preparing for Change
Chapter 4 : Setting the Founation
Chapter 5 : Reengineering Steps
Part III : Phase II Planning for Change
Chapter 6 : Planning for the Future
Chapter 7 : Regineering Steps
Part IV : Phase III Designing Change
Chapter 8 : Defining a Process
Chapter 9 : Reengineering Steps - Part 1
Chapter 10 : Reengineering Steps - Part 2
Chapter 11 : Reengineering Steps - Part 3
Chapter 12 : Reengineering Steps - Part 4
Part V : Phase IV Evaluating Change
Chapter 13 : Evaluating the Improvement
Concluding Comments
Additional Readings
Index
