Title: Six Sigma Software Quality Improvement Author: Jeffrey Robinson, Vic Nanda ISBN: 0071700625 / 9780071700627 Format: Hard Cover Pages: 640 Publisher: McGraw-Hill Year: 2011 Availability: 45-60 days
Description
Contents
Proven techniques for improving software and process quality with Six Sigma
This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.
The success stories reveal how:
Motorola minimized business risk before changing business-critical applications
TCS improved fraud detection for a global bank
Infosys improved software development productivity for a large multinational bank
IBM reduced help desk escalations and overhead activities
EMC improved development productivity
Motorola realized significant cost avoidance by streamlining processes and project documentation
Xerox achieved high-speed product development
Seagate reduced application downtime and improved availability to 99.99%
Cisco successfully reinvented its Six Sigma program
Convergys injected Six Sigma into the company's DNA
Thomson Reuters' Six Sigma program gathered significant momentum in a short time
Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more
Preface
Chapter 1 : Executive Overview of Six Sigma
Part I : DMAIC Projects
Chapter 2 : DMAIC Primer Chapter 3 : How Motorola Minimized Business Risk before Changing Business-Critical Applications Chapter 4 : TCS Reduces Turn-Around Time for Software Change Requests Chapter 5 : Defect Reduction Chapter 5A : How TCS Helped a Major Global Bank Reduce Customer Complaints Chapter 5B : Improving Test Effectiveness the Six Sigma Way Chapter 6 : Help Desk Improvement Chapter 6A : EMC : Improving Development Productivity Chapter 6B : Infosys Helps a Global Bank Reduce Business Risk from Errors in Online Banking Applications Chapter 6C : Infosys Significantly Reduces Telecom Client's Operational Expenses Chapter 7 : Productivity Improvement Chapter 7A : TCS Improves Fraud Detection for a Global Bank Chapter 7B : Infosys Improves Software Development Productivity for a Large Multinational Bank Chapter 8 : DMAIC Conclusions and Lessons Learned
Part II : Lean Six Sigma Projects
Chapter 9 : Lean Primer Chapter 10 : Leaning Six Sigma Projects : How to Run a DMAIC Project in Five Days Chapter 11 : How IBM Reduced Help Desk Escalations and Overhead Activities Chapter 12 : Motorola Realizes Significant Cost Avoidance by Streamlining Project Documentation Chapter 13 : Boiling the Ocean with Value Streams, Kaizens, and Kanbans Chapter 14 : How a Global Retailer Improved the Reliability Software Development and Test Environments Chapter 15 : Lean Conclusions and Lessons Learned
Part III : Design for Six Sigma Projects
Chapter 16 : DFSS Primer Chapter 17 : How to Radically Streamline Your Business Processes Chapter 18 : How Motorola Reduced the Effort Required for Software Code Reviews Chapter 19 : Predictive Engineering to Improve Software Testing Chapter 20 : Improving Product Performance Using Software DFSS Chapter 21 : High-Speed Product Development at Xerox Chapter 22 : How Seagate Technology Reduced Downtime and Improved Availability to 99.99 Percent Chapter 23 : DFSS Conclusions and Lessons Learned
Part IV : Six Sigma Programs
Chapter 24 : Cisco Successfully Reinvents Its Six Sigma Program Chapter 25 : Six Sigma Practice at Thomson Reuters Chapter 26 : How Convergys Injected Six Sigma into the Company DNA Chapter 27 : Bumps in the Road
Appendix A : Chapter Tools Matrix
Appendix B : Computing Return on Investment
Glossary
Contributor Biographies
Company Profiles
Index