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"Stephen Armstrong brings a methodology to management change and continuous improvement that if followed is a sure success for any company, at any stage of its life cycle. Many companies claim to be doing what most management schools teach, but very few actually do. This is some times because class room best practices are very difficult to completely implement in the work place. Stephens discipline as a engineer and management consultant allows a company to follow a simple process and actually implement management best practices. His principles are timeless and are very effective for getting engagement from all the staff at all levels. This is a must read for any organization or any body studying leadership who wants to succeed."
This book demonstrates how Problem Solving and Process Management is at the heart of continuous business transformation. Logically organized in four parts, it introduces the reader to the domains of change and the process management body of knowledge (BOK) and gives detailed instruction on how to creatively re-engineer processes, sustain innovation and continually improve an enterprise through proven repetitive methods. And unlike any book on the subject it offers a practical step-by-step approach that includes the steps, the templates, and the metrics to keep it on track.
