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This book shows both engineers and managers how to systematize this process by using techniques to reduce variation, and thereby reduce cost. It explains the mathematical and statistical tools used in the process of Total Quality Management, within the framework of a continuous case study of camshaft manufacturing, to show how they can be applied in new product development. The author fully describes the process of planning for a TQM system. He then examines in detail the implementation of such a system - the machine and gauge acceptance criteria, the failure modes and effects analysis, the design of experiments, the methods of selecting computer systems, and the measuring of customer satisfaction.
