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Unlike other books dealing with quality initia-tives that force education professionals to apply business techniques to education, The Baldrige Award for Education is the first book designed specifically for education and education professionals. This one-of-a-kind handbook outlines the Malcolm Baldrige National Quality Award categories created to meet education's unique requirements.As a tool that education professionals can use to positively affect and ensure the success of their quality initiative, this book offers the processes and methods that can be implemented on a district-wide, school-wide, department-wide, or organization-wide basis. The data collection and analysis techniques described in this reference provide education professionals with the information needed to avoid the common causes of failure of quality initiatives.The data collection and data analysis techniques provided in this unique book are processes that education professionals use during their normal work day. These processes were developed to ensure total participation in the district's, school's, department's, or organization's quality initiative.The Baldrige Award for Education can easily be used by any education professional, whether participating in the award or not. Administrators are currently using this book to measure and document the added value of their quality. Support functions are using the system to help staff develop an internal customer focus. In addition, teachers are using the system on a department-wide basis to better meet education's specialized requirements.
