Tab Article
This book contains all the information you need to prepare for the American Society for Quality's new CQIA Exam. Beginning with quality fundamentals, the material covered does not presume any prior knowledge of quality techniques. Materials covered include Basics of Quality, Organizational Structure and Behavior, Quality Planning, Teams and Management, Customer Satisfaction and Focus, and The Principles and Use of Quality Tools. This book is also a useful reference for all personnel interested in understanding the application of quality techniques to their work.
