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The Complete Benchmarking Implementation Guide is a user-friendly workbook that distinguishes the most applicable benchmarking categories and then combines them to create breakthrough performance improvement. With practical, how-to knowledge, the author teaches you the best method to effectively implement benchmarking into your total organization. The book is divided into five benchmarking phases starting with planning the benchmarking process and ending with systematic continuous improvement strategies. Each phase then guides you through a detailed task-process making all of your benchmarking efforts world-class.